What is personal information? 'Personal Information' is defined in the Privacy Act
1993 as information about an identifiable individual, i.e. information about a
natural person (as opposed to information about a company or other legal
entity), in a form which enables that person to be identified.
What information do we collect? Personal information we collect may include your name
and contact details (including physical and postal address, email address and
telephone numbers) drivers' licence number, biographical information (such as
household date, preferences, and demographic information), information on the
Service Plan Schedule for your vehicle(s), details of the vehicle(s) you own, financial
and credit information about you shared with us by our financial service
providers, information about your use of or interest in our products and
services, and any other information you choose to submit. Where possible, we
will collect the information directly from you.
This information may be held by us only for so long as
is required for the purposes for which the information may lawfully be used in
Use of your Personal Information We may use the personal information collected
on this Website for the following purposes:
- to enable the features of the Website,
to improve the Website by determining which of our products, features and
services are most popular, and to personalise the experience of the users of
- to establish, maintain and improve our
customer relationship with you and provide you with offers, incentives,
marketing programs or promotional material about us and our automotive products
and services, such as brochures and newsletters;
- to more effectively market to you our
vehicles, vehicle parts, accessories and services by better understanding your
automotive product and service needs and preferences;
- to improve the automotive products and
services we offer through customer surveys conducted by us or third parties and
participation in market research studies conducted by third parties;
- to compile aggregate data for internal
and external business purposes and generate and review reports and data about
our customer and service usage patterns;
- to assist in administering your vehicle
purchase, lease, warranty, any extended service plan, Roadside Assistance, or
ongoing vehicle service, including advising you of any product recalls or
customer notifications with respect to your vehicle, arranging for our
retailers to obtain required vehicles and parts on a timely basis to meet your
- to provide you with services you request
and respond to your comments, concerns or requests for information;
- to assist our retailers to meet your
automotive product and services needs such as providing you with offers,
service reminders, marketing programs or promotional materials;
- to provide you with offers and
information about related automotive products offered by others which we think
may be of interest to you; and
- to communicate with you, as permitted by
law, and to inform you about our and third parties’ products, services and
We may also use your personal information
for other purposes which are disclosed to you, and to which you consent (whether
expressly or by implication by providing us with your personal information with
knowledge of how we intend to use it), or to meet our legal obligations.
We may also collect and/or use personal
information without your consent for purposes that are permitted by applicable
law, including but not limited to meeting our legal obligations, assisting in
the investigation of a breach of an agreement or a law, assisting in law
enforcement purposes, and protecting our and our customers’ business interests.
Who collects and stores the information? Any personal information you provide will be collected and stored in New Zealand by Motorcorp Distributors Ltd (“MDL”) and in the United Kingdom by Jaguar Land Rover Limited (“JLR”).
Use of 'cookies' A cookie is a piece of programming which enables us to
customise services on our website. For example, a cookie can be used to store
registration information so that you do not need to re-enter that information
on a subsequent visit to the site. We may send cookies to your computer while
you are accessing the Jaguar or Land Rover Website.
information about you, although we may collect non-attributed (anonymous)
information regarding your use of this site. Some web browsers enable you to
decline the receipt of cookies. If you utilise this function you will still be
able to access this site albeit without some enhancement features.
Disclosure of your personal information We respect the privacy of your personal information
and we will take all reasonable steps to keep it strictly confidential. If necessary to achieve one or more of the
purposes set out in paragraph 5, we may transfer or disclose your personal information
to: (i) JLR and its affiliated or associated companies and to the suppliers,
dealers, agents, and licensees of JLR and its affiliated or associated
companies; (ii) MDL’s affiliated or associated companies and to the suppliers, dealers,
agents, and licensees of MDL and its affiliated or associated companies; and (iii)
any other entities with which we have directly or indirectly arranged services
for your benefit, (in each case, a “Permitted
Recipient”). A Permitted Recipient
of your personal information shall only be entitled to use your personal information
as required for the purposes for which it was provided to them.
Our websites and systems and those of our group
companies may be based on servers located outside of New Zealand. Please note
that privacy laws of countries outside New Zealand may not be as comprehensive
as the laws of this country. In
addition, if a Permitted Recipient is in a jurisdiction outside of New Zealand,
the information held by that Permitted Recipient may be subject to that
jurisdiction, including access requests from government, courts, or law
enforcement in that jurisdiction.
Otherwise, we will only disclose your personal
information without your consent if this is necessary to protect or enforce our
legal rights or interests or to defend any claims made against us by any person
(including you), to lessen a serious threat to a person's health or safety, or
as required by law.
We will not sell or receive payment for licensing or
disclosing your personal information.
Consent to be Contacted By using our Website and by providing us with
your personal information you consent to being contacted by us and/or a Permitted
Recipient using the contact details you have provided (including, without
limitation, via direct mailing, email, SMS, telephone call, and other phone
number based messaging) in connection with one or more of the purposes set out
Storage and protection of your personal information We may record and store personal information which we
collect from you. Where we do so we will take all reasonable steps to keep your
personal information secure and prevent unauthorised disclosure and to keep
your personal information accurate and up-to-date.
However, we do not promise that your personal
information cannot be accessed by an unauthorised person (e.g. a hacker) or
that unauthorised disclosures will not occur. If we provide you with any
passwords or other security devices it is important that you keep these secret
and confidential and do not allow them to be used by any other person. You
should notify us immediately if the security of these devices is breached to
prevent the unauthorised disclosure of your personal information.
Accessing your personal information You have the right to access personal information
about you if we hold that personal information in a way that it can be readily
retrieved, subject to some statutory exceptions. Please quote your name and
address and provide brief details of what information you want (this helps us
to more readily locate your data). In some cases, there may be a charge for
providing copies of your personal information to you. If so, we will advise you
of this prior to sending your information to you.
We will not be able to provide your personal information
if we do not know or don’t have reasonable grounds to believe it is personal
information about you or if disclosing the information would involve the
unwarranted disclosure of the affairs of another individual.
You can request correction or amendment of the
information held by us at any time by contacting us and specifying the
information that you want changed. If it is reasonable in the circumstances for
us to do so, we will make the requested change or correction, otherwise we’ll
take reasonable steps to mark that information as having been subject to a
change or correction request.
Make an Enquiry
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